Support that answers in minutes, not days.
The agent resolves the routine with your knowledge base, drafts the rest for approval, and escalates edge cases to humans with the full story attached. Customers get fast answers; your team gets the hard ones.
The queue, answered.
Fast where it's safe, careful where it matters.
Tier-1 Resolution Agent
Answers how-to questions, account lookups, and status requests directly from your knowledge base and systems — with citations to the source article.
Knowledge-Base Keeper
Spots questions the KB can't answer, drafts new articles from resolved tickets, and flags stale content — so the answers improve every week.
Escalation Packager
When a human is needed, the agent hands over the full context: customer history, what's been tried, and a recommended next step. No "please re-explain your issue."
Reply Drafter
For ambiguous tickets, drafts a reply in your tone with the relevant account context — a human edits and sends.
Voice-of-Customer Agent
Tags themes across tickets, quantifies recurring complaints, and briefs product and leadership monthly.
Quality Reviewer
Samples resolved tickets, scores them against your rubric, and flags coaching moments for the team lead.
Answer from the docs — or escalate.
A support agent that invents answers is a liability. Ours answers from approved knowledge or hands off.
Understand
Classify the request and pull the customer's account context.
Retrieve
Search approved knowledge — never invent policy or product claims.
Resolve
Answer directly when confidence is high and the action is reversible.
Escalate
Refunds, bugs, anger, ambiguity — packaged and routed to a human.
Learn
Every resolution feeds the knowledge base for next time.
Works inside your stack.
Your helpdesk stays the system of record.
Where it fits
COMPANY-SIZE FIT — Every company size. Support tickets exist from the first customer. Small teams start with reply drafting; larger teams add tier-1 resolution, KB upkeep, and escalation packaging.
Tools it uses
Zendesk, Intercom, Freshdesk, Help Scout, Salesforce Service Cloud, Slack, your knowledge base, your product's API.
Guardrails
Answers grounded in approved articles with citations. Refunds, cancellations, and account changes are approval-gated. Tone rules enforced.
Human checkpoints
Money movement, angry customers, legal or safety topics, and anything low-confidence — routed to a person with full context.
Support agent questions.
Will customers know they're talking to an agent?
That's your policy choice. We recommend disclosure for fully automated replies, and a human name on anything the agent drafted for review. Either way, escalation to a person is always one step away.
What happens when it doesn't know the answer?
It says so, and escalates with full context — account history, what it tried, and related articles. It never bluffs an answer.
Can it issue refunds?
Only within limits you set (e.g., under $25 with a valid reason code) — everything else goes to a human for approval.
How does it learn our product?
From your knowledge base, past tickets, docs, and changelog. It answers only from approved sources, and the KB Keeper role keeps those sources improving.
Cut first-response time to minutes.
Tell us your ticket volume and your top request types. We'll scope a support agent that answers the routine and packages the rest.